Terms of Service

1. What LEW Is

LEW is a hotel sales management platform — prospecting and contact research, outreach drafting, pipeline and group business tracking, competitive set intelligence, STR report analysis, a knowledge library, and related AI-assisted features. LEW is a tool you use yourself; it is not a managed service where Hotel Sales Edge performs sales work on your behalf (that's a separate offering — contact us if that's what you're looking for).

2. Accounts & Eligibility

You must provide accurate information when creating an account and keep your login credentials confidential. You're responsible for all activity under your account. Each LEW account is scoped to a single hotel property; access for additional team members at that property is managed from within the app.

3. Free Trial & Subscriptions

New accounts start with a free trial (currently 7 days), no credit card required. After the trial, continued access requires an active paid subscription at the plan tier you select. Subscriptions bill monthly in advance and renew automatically until cancelled. You can cancel anytime from your account's billing page; cancellation takes effect at the end of the current billing period, and we don't provide refunds for partial periods. We may change subscription pricing going forward, with notice before it applies to you.

4. Acceptable Use

You agree not to:

• Reverse engineer, decompile, or attempt to extract the source code of LEW
• Scrape, systematically extract, or use automated tools against LEW beyond normal use of the app's own features
• Resell, sublicense, or provide LEW's functionality to third parties as your own product or service
• Share your login credentials outside your own organization's authorized users
• Upload content you don't have the right to use, or use LEW for any unlawful purpose
• Use LEW's outreach or prospecting features to send unsolicited communications in violation of CAN-SPAM, TCPA, or similar laws

5. Your Content & Data

You retain ownership of the data you put into LEW — your accounts, contacts, notes, uploaded STR reports, and files. You grant Hotel Sales Edge a license to host, process, and use that data solely to provide and improve the Service to you. We don't sell your data, and we don't use one customer's hotel data to benefit another customer.

6. AI-Generated Content

LEW uses AI (including third-party AI providers) to draft emails, proposals, market research, competitive analysis, and STR insights. AI-generated content can be incomplete or inaccurate. You're responsible for reviewing anything LEW generates — outreach emails, proposals, pricing, or analysis — before you send it, rely on it, or act on it. Hotel Sales Edge isn't liable for decisions made based on AI-generated output.

7. Third-Party Services

LEW relies on third-party providers to operate — including AI providers, contact/company data enrichment services, mapping and search services, cloud hosting, and payment processing (see our Privacy Policy for the current list). We choose these providers carefully but don't control them, and we aren't responsible for their errors, downtime, or the accuracy of data they return (for example, a contact search result or a rate-shop figure pulled from a third-party source).

8. Intellectual Property

LEW — including its software, design, features, and the "LEW" and "Lead. Engage. Win." names and marks — is the property of Hotel Sales Edge. These Terms don't transfer any ownership to you; you're granted a limited, non-exclusive, non-transferable right to use LEW for your own hotel's sales operations for as long as your subscription is active.

9. Disclaimer of Warranties

LEW is provided "as is" and "as available," without warranties of any kind, express or implied. We don't guarantee LEW will be uninterrupted, error-free, or that any revenue, booking, or business outcome will result from using it.

10. Limitation of Liability

To the maximum extent permitted by law, Hotel Sales Edge won't be liable for any indirect, incidental, or consequential damages arising from your use of LEW, and our total liability for any claim won't exceed the amount you paid us in the 3 months before the claim arose.

11. Termination

You may stop using LEW and cancel your subscription at any time. We may suspend or terminate an account that violates these Terms, or that we reasonably believe poses a security or legal risk to LEW or other customers. On cancellation, we retain your data for a limited period in case you want to export it or reactivate, then delete it — contact us if you'd like it removed sooner.

12. Changes to These Terms

We may update these Terms as LEW evolves. If we make material changes, we'll notify active accounts (by email or an in-app notice) before the changes take effect. Continued use of LEW after that point means you accept the updated Terms.

13. Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law principles.

14. Contact

Questions about these Terms? Reach us at lew@hotelsalesedge.com.