Privacy Policy

1. Information We Collect

Account & hotel information

Your name, email address, role, and the hotel(s) you're associated with — collected when you sign up or are invited by a teammate.

Content you create

Accounts, contacts, notes, action items, group and event records, uploaded STR reports and other files, and comp set entries you add or upload while using LEW.

Usage & technical data

Login timestamps, pages visited, and basic device/browser information, collected automatically to keep the Service secure and working properly.

Payment information

If you subscribe to a paid plan, billing is handled by Stripe. LEW does not receive or store your full card number — Stripe processes payment details directly under its own privacy policy.

2. How We Use It

• To operate LEW's features — pipeline tracking, prospecting, outreach drafting, comp set analysis, STR insights, and the AI assistant
• To communicate with you — login links, product updates, billing notices, and responses to support requests
• To maintain security, prevent abuse, and enforce our Terms of Service
• To improve LEW based on how it's actually used

We do not sell your personal information.

3. Who We Share Data With

We use a small set of third-party providers to run LEW. We share only the data each one needs to do its job:

• Anthropic — LEW's AI features (Ask LEW, prospecting reports, comp set intelligence, STR insights) send relevant account and hotel data to Anthropic's Claude models to generate responses.
• Airscale — used to look up and verify contact and company information when you use LEW's prospecting and contact-search features.
• Google — Google Places is used for address autofill in Settings; AI features may use web search to research your market and comp set.
• Neon & Vercel — our database (Neon/Postgres) and application hosting and file storage (Vercel) providers. Your data is stored on their infrastructure on our behalf.
• Google Workspace — used to send transactional email (login links, invites, notifications).
• Stripe — processes subscription payments once you're on a paid plan.

We may also disclose information if required by law, or to protect the rights, property, or safety of Hotel Sales Edge, our customers, or others.

4. Data Retention

We keep your data for as long as your account is active. If you cancel, we retain it for a limited period in case you want to export it or come back, then delete it. You can request earlier deletion at any time — see Section 6.

5. Security

We use industry-standard measures — encrypted connections, access controls, and secure infrastructure providers — to protect your data. No system is 100% secure, and we can't guarantee absolute security, but we take reasonable steps to protect your information from unauthorized access.

6. Your Rights

You can request access to, correction of, or deletion of your personal information at any time by emailing lew@hotelsalesedge.com. If you're on a hotel's team, your account administrator can also manage your access from within LEW.

7. Cookies

LEW uses a secure session cookie to keep you logged in. We don't currently use advertising or cross-site tracking cookies.

8. Children's Privacy

LEW is business software intended for hotel sales professionals and isn't directed at, or knowingly used by, anyone under 18.

9. Changes to This Policy

We may update this Privacy Policy as LEW evolves, including as we add or change third-party providers. Material changes will be communicated to active accounts before they take effect.

10. Contact

Questions about this Privacy Policy? Reach us at lew@hotelsalesedge.com.